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JULIEN'S IT SERVICES

custom software development

Marin — AI customer support agent

Answers Tier-1 questions on the spot and hands the conversation to a human, cleanly, when it has to.

The support agent learns from your docs, knowledge base, and ticket history, then resolves 60–80% of customer requests on its own. The answers sound like your brand, come at any hour, and work in several languages.

See an example

A prepared conversation, so you can quickly understand how it can help.

Hi! I'm Marin, Julien's AI support-agent demo. I can show what Tier-1 questions it can handle, how it escalates, and which systems it can integrate with.
We get lots of repeated website questions. What can the agent answer without a person?
It can answer questions covered by your docs: account, billing, simple statuses, policies, usage steps, or basic troubleshooting. For unclear, sensitive, or uncovered cases, it hands off to a human with a short summary and the conversation context.
What if we use Zendesk?
It can connect to Zendesk or another helpdesk through APIs, depending on your setup. The first step is to map your knowledge sources, support volume, languages, and escalation rules, then Julien's can propose the right implementation.

Try it yourself

You have 5 free messages in this session.

This demo runs on our AI assistant. In real projects, we adapt it to your business, with clear answers, tone, and rules.

Back to all demos
Marin — AI customer support agent
Live demo
from €89/moLaunch pricing
Live in 2–4 weeks
Connects to Zendesk, Intercom, or Freshdesk
See pricing
Where it can help
  • Order status, returns, and shipping policies for e-commerce
  • Billing, account, and feature questions for SaaS
  • Tier-1 tech support, with escalation to Zendesk / Intercom / Freshdesk
  • Answers in EN/RO/FR/DE/ES/IT, same brand voice in every language
Questions you can try
"what questions can the support agent handle?""how does it hand off to a human?""which helpdesks can it integrate with?"
Productivity

An AI agent vs. hiring someone for the same work

The agent isn't a replacement for people. It takes the repetitive work off their plate, so your team handles what actually needs judgment. Here's what that looks like in numbers.

Hiring for the role

This AI agent

Monthly cost≈ €2,000+ (salary plus employer taxes)from €89/month, all-in
Availability8h/day, 5 days a week24/7, weekends and holidays included
Response timeMinutes to hours, one customer at a timeInstant, even with hundreds of conversations at once
Time to productive1–3 months of recruiting and onboardingLive in 1–4 weeks, trained on your content
Vacations & turnoverVacations, sick days, resignations, retrainingNone. It just keeps learning from real conversations.
≈ 4% of the monthly cost of an employeeSee pricing

Rough estimate for an average EU support or sales role, gross salary plus employer taxes. The agent works alongside your team, not instead of it.

Pricing

Pick a starting point

Launch pricing while we grow. Setup and brand-voice tuning are included, and we keep optimizing after launch. Models run privately in the EU. No per-message fees, no long-term contract.

Starter

€89/month

one-time setup €490

  • Learns from your docs and FAQ
  • Up to 1,500 conversations a month
  • Runs on Julien's Model: private AI on an EU server, no per-message fees
  • Answers in English and Romanian
  • What it can't solve goes to your team by email
Delivery: Live in 1–2 weeks

Professional

Most popular
€179/month

one-time setup €890

  • Everything in Starter
  • Connects to Zendesk, Intercom, or Freshdesk
  • Up to 12,000 conversations a month
  • Julien's Model for the routine, Claude for the hard tickets
  • Answers in 6 languages, same brand voice in each
  • Stays in sync with your ticket history
Delivery: Live in 2–4 weeks

Enterprise

Custom quote

Setup included in the quote

  • Unlimited volume and a dedicated SLA
  • Advanced routing, plus actions inside your systems
  • Hosted on-premise or on a dedicated EU server
  • A quality audit every month, on real conversations
Delivery: We plan the rollout together

Julien's Model

Any plan can run on Julien's Model, the AI we host ourselves on a dedicated server in the EU. Nothing leaves that server: no outside APIs, and we never train on your data.

Dedicated EU serverNo external APIsGDPR by design
Common questions

The questions we hear most

Straight answers on how we set each agent up inside your business.

What share of tickets does it resolve without a human?

Usually 60–80% of Tier-1 volume. It depends a lot on the product and how good your docs are: SaaS companies with solid docs have hit 85%, e-commerce typically lands at 65–75%.

How do you bring in our existing knowledge base?

We import your articles from Zendesk Guide, Notion, Confluence, HelpScout, or straight from PDF and Word files. Our RAG system indexes them, picks up your updates, and cites the source in every answer.

How does it know when to escalate?

It watches for three things: low confidence in its own answer, signs of frustration or urgency in the messages, and explicit requests like "I want to talk to a human". The conversation lands with your colleague along with a summary and the full history, so nobody asks the same questions twice.